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Browser Check FAQ |
Description
Test your system settings to see if it is compatible with D2L requirements. Failure to perform a browser check may result in errors with D2L. To perform a browser check you will need to:
- Click the broswer check link.
- If you failed any parts of the browser check, view the minimum requirements for your system.
- Make the changes needed to enable your system to meet the minimum requirements in JavaScript, browser, cookies, and display.
- Enable D2L Pop-Ups.
Below, you will find isntructions for each of the steps listed above.
Browser Check Link
- 1. Click this link to access the browser check.
- 2. A new page will display the results of the browser check. An example is shown below that passes all the checks. If your browser fails to meet any requirement, the display will show "failed" in red to indicate a failed check.
- 3. If you fail any of the Required System Checks, please make sure your system meets the minimum requirements below.
Minimum System Requirements
Windows requirements:
Operating System (OS): Win98 - Win2000 - WinXP - Windows Vista
Browser(s): Internet Explorer 6.0 or 7.0, Firefox 2.0.0.6
Other Requirements: Java - JRE Java - JRE v 6.0.xx
Java and Cookies Enabled
Mac requirements:
Operating System (OS): Mac OS X
Browser(s): Firefox 2.0.0.6 or Safari 1.2
Other Requirements: Java - JRE Java - JRE v 6.0.xx
Java and Cookies Enabled
Linux requirements:
Browser(s): Mozilla 1.3 - 1.7.x
Other Requirements: Java - Java - JRE v 6.0.xx
Java and Cookies Enabled
JavaScript, Browser, Cookies, and Display Check
If your browser fails the JavaScript check, you may need to download and install Java on your computer. Visit http://www.java.com/en/download/manual.jsp and look for the download button. Save the file to your computer and after it downloads, run the program to install Java. This should then allow you to run Java on your computer.
Note: If you pass the JavaScript check and are having Java related problems, change your Internet security settings to allow Java to be run on your computer.
For D2L to function properly, we reccomend that you use certain browsers. Links are provided to download the latest version of each browser.
- Windows Users: Internet Explorer, FireFox
- Mac Users: FireFox, Safari
Enable Cookies Internet Explorer
- Open Internet Explorer, click Tools, select Internet Options
- Click the Privacy tab
- Slide the privacy bar to Medium setting
Enable Cookies Safari
- Open Safari and click on the Safari tab on the menu bar
- Click on Preferences
- Click on the Security tab
- Make sure that Enable Javascript is enabled
- Select Only from sites you navigate to or Always in the cookies bar
Enable Cookies Mozilla
- Click on Tools on the menu bar and select Options
- In the Options window, select Privacy
- Under Cookies select Accept cookies from sites to Set Cookies
For D2L to display properly, your display settings should be at least 1024 x 768 and running at least 16 bit color.
Change display Windows 98, 2000, and XP
- Right click your desktop and select Properties
- Select Settings tab
- Slide Screen Resolution to 1024 by 768
- Change Color Quality to Medium (High if Possible)
- Select OK to save your changes
Note:It is normal for your screen to flicker or shut off for a second while the display settings are updated.
Change Display Mac
- From the Apple menu, click System Preferences . Double-click Displays
- From the Colors drop-down menu, verify the current setting. To change the setting, click Thousands (Millions if possible).
- From the Resolutions menu, verify the current setting. To change the setting, click 1024 x 768 option.
Note:It is normal for your screen to flicker or shut off for a second while the display settings are updated.
Final Note: If you are running antivirus software such as Mcafee or Norton, these programs have built in firewalls. If you are still having problems logging on to D2L, disable these programs temporarily and see if this fixes the problem.
Pop-Up Blockers
The primary issue with Pop-Up Blockers is the inability to use the Compose button in D2L Email and Discussions. Pop-Up Blockers can exist in many places including: Internet Explorer, Firefox, Safari, Google Toolbar, Yahoo Toolbar, MSN Toolbar, Windows Firewall, Safari Preferences, Leopard Preferences, McaFee, or Nortons.
If any of these are installed on your computer then you may need to turn off the Pop-Up Blockers for each item that is installed. Furthermore, you may need to add D2L to your "Trusted Sites" (sometimes referred to as Authorized or Exempted Sites). To do this please add all of the following:
*D2L*.arizona.edu
D2L.arizona.edu
http://www.d2l.arizona.edu/.
D2L.ltc.arizona.edu
http://www.d2l.ltc.arizona.edu/
academic.D2L.ltc.arizona.edu
Depending on the item doing the blocking you may need to add all six of these with http:// in front of each one.
If you need help with changing any of these on your personal machines then please contact the Office of Student Computing Resources. You can call or stop by their main help desk located in the OSCR Underground to have a technical consultant look at your computing issue. OSCR Underground is located in the Integrated Learning Center (ILC) room 136 and can be reached at 626-TECH (8324). Additionally, there are several computer labs that you can visit while you adjust your machine.
1. ECE 206
2. Engineering 318
3. La Paz s107
4. Nugent 102
5. Multimedia Learning Lab in CC303
6. Multimedia Classroom in AME s314
7. Multimedia Zone in Information Commons (6th Tier)
Lab Locations Map: http://oscr.arizona.edu/labs/openAccess/
If the machine is owned by the University, please contact D2L Support or your Department and College IT Staff.