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Browser Check Video |  |
Browser Check FAQ |
Test your system settings to see if it is compatible with D2L requirements. A browser check is required for D2L to work properly, but it will not catch everything. Failure to perform a browser check may result in errors with D2L.
1. Click this link to access the browser check.
2. A new page will display the results of the browser check. An example is shown below that passes all the checks. If your browser fails to meet any requirement, the display will show "failed" in red to indicate a failed check.
If you fail any of the Required System Checks, please make sure your system meets the minimum below requirements.
Windows requirements:
Operating System (OS): Win98 - Win2000 - WinXP - Windows Vista
Browser(s): Internet Explorer 6.0 or 7.0, Firefox 2.0.0.6
Other Requirements: Java - JRE Java - JRE v 6.0.xx
Java and Cookies Enabled
Mac requirements:
Operating System (OS): Mac OS X
Browser(s): Firefox 2.0.0.6 or Safari 1.2
Other Requirements: Java - JRE Java - JRE v 6.0.xx
Java and Cookies Enabled
Linux requirements:
Browser(s): Mozilla 1.3 - 1.7.x
Other Requirements: Java - Java - JRE v 6.0.xx
Java and Cookies Enabled
If your browser fails the JavaScript check, you may need to download and install Java on your computer. Visit http://www.java.com/en/download/manual.jsp and look for the download button. Save the file to your computer and after it downloads, run the program to install Java. This should then allow you to run Java on your computer.
Note: If you pass the JavaScript check and are having Java related problems, change your Internet security settings to allow Java to be run on your computer.
For D2L to function properly, we reccomend that you use certain browsers. Links are provided to download the latest version of each browser.
- Windows Users: Internet Explorer, FireFox
- Mac Users: FireFox, Safari
Cookies Check
Enable Cookies Internet Explorer
- Open Internet Explorer, click Tools, select Internet Options
- Click the Privacy tab
- Slide the privacy bar to Medium setting
Enable Cookies Safari
- Open Safari and click on the Safari tab on the menu bar
- Click on Preferences
- Click on the Security tab
- Make sure that Enable Javascript is enabled
- Select Only from sites you navigate to or Always in the cookies bar
Enable Cookies Mozilla
- Click on Tools on the menu bar and select Options
- In the Options window, select Privacy
- Under Cookies select Accept cookies from sites to Set Cookies
For D2L to display properly, your display settings should be at least 1024 x 768 and running at least 16 bit color.
Change display Windows 98, 2000, and XP
- Right click your desktop and select Properties
- Select Settings tab
- Slide Screen Resolution to 1024 by 768
- Change Color Quality to Medium (High if Possible)
- Select OK to save your changes
Note:It is normal for your screen to flicker or shut off for a second while the display settings are updated.
Change Display Mac
- From the Apple menu, click System Preferences . Double-click Displays
- From the Colors drop-down menu, verify the current setting. To change the setting, click Thousands (Millions if possible).
- From the Resolutions menu, verify the current setting. To change the setting, click 1024 x 768 option.
Note:It is normal for your screen to flicker or shut off for a second while the display settings are updated.
Final Note: If you are running antivirus software such as Mcafee or Norton, these programs have built in firewalls. If you are still having problems logging on to D2L, disable these programs temporarily and see if this fixes the problem.
The primary issue with Pop-Up Blockers is the inability to use the Compose button in D2L Email and Discussions. Pop-Up Blockers are found in many types of software including: Internet Explorer, Firefox, Safari, Google Toolbar, Yahoo Toolbar, MSN Toolbar, Windows Firewall, Safari Preferences, Leopard Preferences, McAFee, Norton Anti-Virus.
If any of this software is installed on your computer you may need to turn off Pop-Up Blockers in each of them. Furthermore, you may need to add D2L to your "Trusted Sites" (sometimes referred to as Authorized or Exempted Sites).
These are the trusted D2L sites:
http://D2L.arizona.edu
http://www.D2L.arizona.edu
http://D2L.ltc.arizona.edu
http://www.D2L.ltc.arizona.edu
http://academic.D2L.ltc.arizona.edu
Depending on what is being blocked, you may need to add all of these.
If you need help with changing the pop-up blocker settings on your personal machines, please contact the Office of Student Computing Resources. You can call or stop by their main help desk located in the OSCR Underground. OSCR Underground is located in the Integrated Learning Center (ILC) room 136 and can be reached at 626-TECH (8324). There are several OSCR computer labs that you can visit if your computer is not working correctly: Lab Locations Map: http://oscr.arizona.edu/labs/openAccess/
If your computer is owned by the University then please contact D2L Support or your Department and College IT Staff.
Turn off Pop-up Blockers in Internet Explorer
- Open up Internet Explorer
- Click on Tools in the upper right area of the window
- Select Pop-up Blocker in the dropdown menu
- Click Turn off Pop-up Blocker
Add D2L to Trusted Sites in Internet Explorer
- Open up Internet Explorer
- Click on Tools in the upper right area of the window
- Select Pop-up Blocker in the dropdown menu
- Click Pop-up Blocker Settings; a window should popup (see illustration below)
- Enter D2L trusted site URL (see above), clicking Add after each
- Click Close to save your work
